We're pleased to hear you enjoyed your stay with us, but we will also be passing on your comments about the Enchanted Village to the Hotel Operations team so that they can look into this for us.

You can choose to accept all cookies or manage them, with full details available in our cookie policy. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Every one sleeps up to eight people in unique and opulent style, with each of the four bedrooms fitted out with a TV and glorious views over the Enchanted Forest. IMPORTANT NOTICE: as of December 2020 the United Kingdom no longer operates under EU rules, therefore import taxes must be paid when your item arrives in the destination country.NOTE: Before contacting us, please make sure you have referred to our FAQ section as your question may have already been answered there!

Loved this Keith Haring toy, it engrossed my 4 year old just as much as it fascinated me - hours of fun, and it looks so good too. We ate in the restaurant and again the stay couldn't do enough we all walked out stuffed with lovely food. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless a fault or problem has been discovered with the item. After a fantastic night’s sleep in your comfortable log cabin, head to the Crooked Spoon for breakfast. Then contact your credit card company, it may take some time before your refund is officially posted.most of the breakfast food had gone and was not refilled whilst we were dining so we had to make the best of what was available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Parents will love the separate kids’ sleeping zone, while kids will adore the bunk beds and truckle bed.