Watch this video for further information on cleaning your cushions. Can I leave my cushions out all the time? Yes. We advise its best the use of coasters on all teak table tops. What is the guarantee on Bramblecrest teak furniture? The chemicals that make up the colours within the polyester fabric are broken down by ultraviolet light that is present in the sunshine. This is a natural process. Why am I unable to fit the pole of my Bramblecrest parasol into my Bramblecrest parasol base?

All Bramblecrest woven tables require assembly and come complete with assembly instructions. All chairs, sofas and loungers are fully assembled. With exception, our new Vogue chairs require basic assembly. My rattan furniture has become soft and has stretched/expanded is this normal? Though many of us might consider it to be a minor component, the cord actually ensures your patio umbrella functions correctly and remains stable. When it fails, it doesn’t necessarily mean you need to replace the entire product. Set aside an hour or so on your weekend, and replace this simple yet vital material. We advise storing teak components indoors during the winter months. In the event that teak is covered, Bramblecrest advise When a parasol is not in use, unattended or when it is windy the parasol should be wound down. Failure to do so can lead to damage to your furniture and the parasol. Please also be aware that a parasol is only suitable as a sunshade and not an umbrella. Is the parasol fabric waterproof?When it comes to outdoor umbrellas, each manufacturer is different and there is no such thing as “universal” replacement parts unfortunately. You would think so considering they all look the same and have the same kinds of features. But nevertheless each manufacturer uses their own parts.

I don’t know what kinds of warranties they offer, but it’s possible you may still be covered under a frame or parts warranty. Most umbrella brands offer at least a 3 year frame warranty and many lump “parts” into that, hopefully your pulley falls under that warranty too. We do not recommend covering teak furniture, due to it being a natural product. Should I cover my teak components during wintertime? Concentrate the touch-up spray paint onto any exposed area of aluminium and build up the paint, allowing each layer to dry before applying the next until the affected area is no longer visible. To start the paint will look ‘shiny’, but after a period of a few months the paint will dull down to match the existing paintwork.

Do you have a question for us?

A thin layer of outer fabric can retain water but will usually dry after a period of 24-48 hours of ensuing warmer, dry conditions. In the unlikely event the inner filling becomes wet please remove the outer cover and allow to dry for 48 hours before replacing. Can I machine wash my cushions?

Yes. All table top glass is toughened and tempered and able to withstand exposure to significant temperature variations. However, if there is a risk of anything falling onto the glass due to bad weather such as tree branches in high winds, it may be worth removing the glass from the table and storing inside. Should I use coasters on my Bramblecrest rattan furniture? When a cord breaks, you’ll often find that there are remnants of it at various points of the umbrella. Before you can continue your journey in learning how to replace a patio umbrella cord, you need to make sure that the mechanism is clear of the old one. Remove the remaining cord from the eyelet in the crank handle. Some models will have a spool attached to the handle, in which case you’ll need to remove this debris from the spool instead.To clean your parasol canopy, use warm soapy water and a clean cloth. Although the canopy is removable it is advised not to machine wash. How do I know if the parasol pole will fit my existing table? No. The Bramblecrest woven range retains the aesthetic qualities of rattan but does not deteriorate in the same way. It is constructed from extruded polyethylene and is colourfast, however prolonged exposure to UV rays may cause slight fading over time. Does Bramblecrest rattan furniture require assembly? Remove spillages immediately using an absorbent sponge or cloth. For stubborn stains – hand wash at 30 degrees using a household stain remover. Do not machine wash season proof cushions or cushion covers, as this may cause damage to the water-resistant lining. Many of our retailers sell our furniture covers. We also sell them via our online shop How do the straps and fixtures secure the cover onto my furniture? We would suggest the use of a proprietary household ceramic cleaner. Please always read the instructions carefully and apply a small amount to the underside or hidden area of any surface prior to a full application. What can I do if my Bramblecrest Lazy Susan has seized/stopped rotating?

We advise storing cushions inside over the winter months. Can I leave my cushions inside a cushion bag over the Winter? Exposure to the elements particularly during the winter months can cause a build-up of surface dirt/mould which is easily removed with warm soapy water and a soft brush. Watch our video for further information. Will the frame of Bramblecrest rattan products rust? All Bramblecrest cushions are season-proof and are lined with a plastic membrane designed to prevent water ingress. They can remain outside during light showers and need to be stored during prolonged periods of non-use. What happens if my cushions get wet?

Faux-leather is water resistant; rainwater will run off the surface of the leather. We recommend occasional application of our Outdoor Leather Protector – available from our online shop to maintain the appearance of your faux-leather furniture. View our video for further information. Should I cover my Monte Carlo faux-leather furniture? Open the umbrella and turn it upside down. Drill a hole all the way thru the pole just under the spokes large enough for the allen wrench to have a little wiggle room to slide in and out. But after a while, common problems can arise, such as broken strings, torn fabric, and bent poles. Fortunately, there are plenty of online resources for learning how to fix your outdoor umbrella. A simple search on Youtube will give you hundreds of user-created videos that provide great tips, advice, and tutorials.